ISP Job Requirements

                                                             Requirements for ISP JOB 

Job Responsibilities

·         User Support, Design LAN MAN WAN with Copper & fiber, Network & Hardware Knowledge,

·         Design LAN MAN WAN with Copper & fiber

·         Network & Hardware maintenance; Switch & Router configure, Linux configuration.

·         IT & Hardware related work in factory & Head Office.

Additional Requirements

·         Understanding about network topology

·         Basic concept on Protocol suite

·         Communication medium

·         Good knowledge about both Hardware & Software.

Job Responsibilities

·         Supervising overall IT activities

·         Contact ISP and check and reduce Internet bill and keep proper database

·         Solving customer Internet problems

·         Installing and configuring computer systems, printers, scanners

·         Developing the company domain/website

·         Investigating, diagnosing and solving computer software & hardware faults

·         Repairing equipment and replacing parts, LAN, WAN networking

·         Have experience of various router configuration, firmware version upgrading

·         Installing antivirus protection

·         Fixing network faults at user-end

·         Talking to computer users to determine the nature of problems

·         Technical support for customer and employees using the network

·         Maintaining customer/employee queries

·         Any other tasks assigned by the management & divisional head/reporting person

Additional Requirements

·         Experience in Network Support will be necessary

·         Should have strong knowledge in LAN/MAN/WAN and TCP/IP Network

·         Should have knowledge in application software management over different OS.

·         Knowledge on Mail, DNS, Proxy, Firewall, FTP, Web server etc.

·         Demonstrate proficiency in Microsoft Office Package

Job Responsibilities

·         Administer our customers' servers and provide them with immediate assistance

·         Identify and solve problems on the servers: DNS, security (spam, DDoS, firewalls), performance tuning, Apache, IIS, MySQL, control panels (Web site Panel, Plesk, Cpanel and others hosting panel)

·         Manage emergencies involving unreachable servers (commonly called "downs")

·         Contribute to knowledge sharing by writing articles for our knowledge base and our documentation system

·         Troubleshoot and solve a wide range of customer support issues

·         Linux & Windows system and process monitoring

·         Operating system and application installation/configuration

Additional Requirements

·         The applicants should have experience in the following area(s): Database Administrator (DBA), Database Engineer/ Database Programmer, System Engineer (Computer Network & System), Customer Support, IT System Management, Security Management of IT System

·         Knowledge in Open source& e-commerce Tools e.g Wordpress, Joomla, open cart, ZenCart, Magento, Prestashop, Os-Commerce

·         Experience with Linux and Windows servers

·         Experience in customer service

·         Excellent working knowledge of RPM-based package management systems

·         Knowledge of Linux processes and operating system structure & hierarchy

·         Phenomenal communication skills (written and verbal)

·         One year of cPanel experience

Job Responsibilities.

·         Prepare service report.

·         E-Mail Corresponding with clients and Head office.

·         Support to RMA service team in internal & external activities

·         Keep related documentation.

Job Responsibilities

·         Taking ownership of customer issues reported and see problems through to resolution

·         Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

·         Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

·         Research and identify solutions to software and hardware issues of Analog & IP Surveillance, Time Attendance, Access Control, Router etc

·         Diagnose and troubleshoot technical issues, including account setup and network configuration

·         Ask customers targeted questions to quickly understand the root of the problem

·         Talk clients through a series of actions, either via phone, email or chat until they've solved a technical issue

·         Provide prompt and accurate feedback to customers

·         Ensure all issues are properly logged

·         Prioritize and manage several open issues at one time

·         Prepare accurate and timely reports

·         Document technical knowledge in the form of notes and manuals

Additional Requirements

·         The applicants should have experience in the following business area(s): IT Products

·         Knowledge in computer MS Word, MS Power-point, Excel, e-mailing

·         Applicant should have sufficient knowledge of IT-enabled Products & services.

·         Working experience in others IT Company will be preferred.

·         Communication Skills - Verbal and Written. both English & Bangla

·         Hands-on experience with Windows OS environments

·         Good understanding of computer systems, mobile devices, and other tech products

·         Familiarity with remote desktop applications and help desk software

·         Excellent problem-solving and communication skills

Job Responsibilities

·         Fiber team management and update database (Google Earth, MS Visio, MS Excel etc.)

·         Data Center power management

·         ISP client service delivery

·         Troubleshooting & maintenance of fiber network and radio link

·         Maintain and develop an effective network monitoring system

·         Manage the technical team

·         Setup the local area connection, network cabling & testing.

Job Responsibilities

·         Developing official activities along with customer relationship

Additional Requirements

·         Decent Skill in Computer Operating and writing

·         Coordinating with employees/clients

·         Making business relationship with clients

·         Caring about customer satisfaction

·         Visiting and monitoring existing clients

·         Attending incorporate activities

·         Good knowledge over online browsing

·         Collecting information and making database

·         Must willing to work for long time

·         Willing to acquire new skill

·         Positive attitude and dedicated to the job

Job Responsibilities

·         Answer incoming calls and responds to customer's emails

·         Management and resolve customer complaints

·         Identify and escalate issues to concern departments

·         Document all call information according to standard operating procedures

·         Follow up customer calls where necessary

Additional Requirements

·         Willing to work under pressure and 24X7 roster duty (Morning/Evening/Night shift)

·         Hard working, result driven, friendly attitude.

·         Strong sense of responsibility

·         Must be very good in written and oral communications both in English and Bengali.

·         Good hands-on skills in MS Word, MS Excel, and MS PowerPoint.

Job Responsibilities

·         Responsible for the operation and administration of the company's internal networks, servers, email(MS Outlook), and network security systems.Ability to Investigate & Network, Hardware & Software problems.

·         Give support to management by performing computer related works as per requirements.

·         Software & Hardware maintenance & User support.

·         Up to date knowledge on IT Technology Hardware and software.

·         Must have experience on ISP.

Additional Requirements

·         ABILITY TO WORK AT NIGHT SHIFT.

·         Experience in Network Support will be necessary.

·         Should have strong knowledge on LAN/MAN/WAN and TCP/IP Network.

·         Knowledge on application software management over different OS.

·         Knowledge on Mail, DNS, Proxy, Firewall, FTP, Web server etc.

· Self-driven and hard working.

Job Responsibilities

·         Provide need based IT support with hardware and software to all employees.

·         To facilitate all the users for smooth functioning in day to day operation.

·         Maintain software testing, necessary documentation and maintain company's web sites

·         Manage network servers and technology tools. Provide networking solution to all employees.

·         Responsible for taking care of official Database.

·         Provide setup and support for IT equipment, Installation, configuration.

·         Troubleshoot issues and outages.

·         Ensure security through access controls, backups and firewalls.

·         Upgrade systems with new releases and models.

·         Develop expertise to train staff on new technologies.

·         Provide user, workstation, audio/visual, Wi-Fi/Internet connectivity and mobile device support to all employees.

·         Optimize contain for the web site and social networking accounts such as. Facebook, and twitter where required.

·         Continually work on the search engine optimization and fix any errors or bugs in on line content and system.

·         Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry and development and being familiar with competitor's activities and product.

Additional Requirements

·         Should have strong decision-making abilities.

·         Should be familiar with CRM software

·         Should have excellent written and verbal communication skills.

·         Ability to troubleshoot and work under own initiative.

·         Able to effectively time manage and meet deadlines.

·         A willingness to learn and develop in the role.

·         Writing skills both in Bangla and English are mandatory.

·         Must have excellent analytical abilities and willing to learn new technologies.

·         Ability to meet deadlines and achieve specified results.

Job Responsibilities

·         Installing Operating System Microsoft Windows, Office and other software.

·         Sound knowledge of hardware, trouble shooting, printer, scanner and projector related services.

·         Monitoring and maintaining computer & network accessories, connections, regularly and resolve normal & complex issues with the given solutions and guideline provided from the HOD-IT.

·         Monitoring and maintaining ERP Software Systems, resolve user issues, giving update with the given solutions and suggestions by the HOD- IT.

·         Cabling and Crimping network cables & connectors as per requirements.

·         Setting up new user accounts and profiles and dealing with password issues

·         Providing support, including procedural documentation and relevant reports.

·         CCTV Camera installation and monitoring by mobile & desktop application

·         Respond to any IT related problems within agreed time limits to call-outs and provide on call service in case of emergency.

·         To have conversation with users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues

·         Assign work to Factory, Showroom when problem occur.

·         Prioritizing and managing many tasks at the same time.

Additional Requirements

·         Should have knowledge about antivirus software procedure.

·         Should have experience in Photoshop and other designing packages

·         Should have experience in software maintenance and email setup (Outlook)

·         Energetic & Dedicated about work

·         Experience in corporate IT dept.

Ability to work under pressure

Job Responsibilities

·         Provide IT supports to user end for their Desktops, Laptops, and Printers.

·         Diagnose desktop/laptop computer hardware and software (windows, Mac, Anti-virus, Microsoft Office, E-mail) problem.

·         Maintain all IT equipments-desktops, laptops, printers, scanner etc.

·         Troubleshooting and configuring office hardware including PCs, routers, Wimax modems etc.

·         Installing Operating systems (Windows XP, Windows 7, Mac, Windows Mobile, Android and Windows 2003 Server) & configuring outlook.

·         Taking data backup regularly and restoring the whole system in case of data loss or other mishap.

·         Experience with Network cabling Infrastructure (Local Area Network, WAN technology) and Trouble Shooting network problems.

·         Experience of handling & Trouble Shooting of IP Camera, DVR, Finger Attendances & Access control Device.

Additional Requirements

·         Applicant must have knowledge & experience about hardware & Software troubleshooting.

·         Must be able to work under Pressure, Energetic, Stress Environment & Emergency.

·         Must have the tendency to work in a team to achieve company goal.

·         Should be creative and be able to think strategically.

·         Well conversant in written and spoken in Bengali & English.

·         Frequent move to all locations of the Group randomly beyond any time horizon.

Job Responsibilities

·         Use deep technical skills to diagnosis and troubleshoot software & hardware issues.

·         Assist, guide & provide end user support to install & use multiple products.

·         Troubleshoot & resolve network issues, configure operating systems using various tools & techniques.

·         Use ticket management system (i.e: OTRS) to track, resolve & report.

Additional Requirements

·         Age at most 30 years

·         Strong analytical & problem solving skill.

·         Excellent interpersonal & communication skill.

·         Ability to be adaptive for shifting duty.

·         Excellent customer service skills.

·         Proactive & Can do attitude.

Job Responsibilities

·         Responsible for IP network configuration, troubleshooting and maintenance

·         To lead customer support team to provide effective technical support to the end customer

·         Follow-up with customers and take the update from them regularly

·         Ability to work effectively with a team under the supervision and instruction of the departmental head

·         Work with other departments for quick resolution to customer problems

Job Context

·         Providing Server & PC support to end users within the organization.

·         Providing strong IT & data security for every workstation. Maintain confidentiality & uses high degree of discretion.

·         Must have knowledge of different type of Operating system (Windows/Linux) installation/troubleshoot/maintenance.

·         Working experience with Microsoft Windows Server various features (Active Directory Domain Services, DNS and File Server etc.)

Job Responsibilities

·         Should have well skilled on assembling, hardware and software management.

·         Should have experience in various type of managed switch and router and advanced Wireless network communication.

·         Should have experience with LAN/WAN management, Attendance device management.Wi-Fi device, CCTV, DVR & IP Camera management.

·         Should have knowledge on Hardware, Software, Printers (Network), Scanner, UPS (Online and Offline), network upgrades, installation, re-installation, changes and re-locations.

·         Must have experience with IT inventory management.

·         Must have a clear knowledge of IP networks and data communication.

·         Any other IT task assigned by management.

·         Must have experience of over phone support and IT help desk.

·         Must have experience with Antivirus management.

·         Should be an expert level of troubleshooting.

Investigating, diagnosing and solving computer software and hardware faults

Educational Requirements

·         Bachelor of Science (BSc) in Computer Science Engineering

·         CCNA and MCSA certified or course competed candidate will get privilege.. A good understanding of general IT products, peripherals and technologies including the Internet, servers and network technologies (TCP/IP, LAN, WAN, VPN , etc.)

·         The person who has experience in ISP/ IT Company/ Large Corporate House are encouraged to apply

·         Computer Hardware, Networks& Software management, PC assemble and troubleshoot.

Additional Requirements

·         CCNA and MCSA certified or course competed candidate will get privilege.. Experience with Windows Servers and cisco devices and other brand models.

·         First level and second level IT support providing capacity.

Job Responsibilities

·         Operation and Maintenance of around 300 sites under all region.

·         FFM report update, MS IT handling

·         Ensuring power backup for BTS sites by Portable generator operation

·         Regular monitoring external fault handling (DC low, Temperature, Door, Phase failure)

·         Performing Preventive and Corrective maintenance of all Power related (Battery,

·         Rectifier and AC)

·         Performing PAT for Rectifier/ Fixed Generator/ IVS/ Other operators share site

·         Performing physical rectification work at site and NCR work if required

·         Perform regular report of Vendors performance evaluation

·         Must have expert knowledge on BTS, Transmission & Power equipment's.

Additional Requirements

·         Friendly behavior would be preferable

·         Stress Management capability

·         Good communication skill

·         Strong Personality, Hardworking, Smart & Honest.

·         Must Have minimum CGPA 3.00

Job Responsibilities

·         Responsible for all electronics devices of the office.

·         Maximizes network performance by monitoring; troubleshooting network problems and outages; controlling bandwidth, scheduling upgrades; collaborating with network architects on network optimization.

·         Secures network system by establishing and enforcing policies; defining and monitoring access.

·         Knowledge of LAN, VPN and Internet connectivity products (Hub, Switch, Router, Firewall, UTM) and their installation, configuration & cabling.

·         Setup, maintenance and ensure of recording IP camera and CCTV.

·         Maintain firewall and FTP access.

·         Reporting network operational status by gathering, prioritizing information; managing projects.

·         Any other responsibilities as assigned by the Organization.

Additional Requirements

·         Strong Experience in Network Designing, Monitoring & Reporting.

·         Should have basic knowledge of Microsoft Office (MS Excel, PowerPoint, Word, Outlook).

·         Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.

·         Highly motivated, self-directed & possessing a driven personality capable of working within tight deadlines.

·         Superior organizational skills, unflagging attention to detail & demonstrated the commitment to the accuracy and completeness of information.

·         Capable of working under minimal supervision with a high level of initiative, energy & enthusiasm for learning.

·         An active listener with demonstrated negotiation and problem-solving skills.

·         Well-developed interpersonal skills are necessary; excellent verbal and written communication skills.

Job Responsibilities

·         Knowledge of networking, TCP/IP cable making and testing, fiber optic cable testing, Router setup & maintenance, Internet connection testing, Ethernet switch setup.

·         Hands on knowledge of Linux OS, Linux batch script programming, Drive image backup, Automatic backup, corn job.

·         Software installation and maintenance, PC software trouble shooting, Software Diagnosis.

·         Data base Optimization, back up & maintenance, Memory installation & power supply installation.

Additional Requirements

·         Knowledge on hard disk swapping.

·         CCTV -NVR setup, backup and maintenance.

·         Knowledge on ERP system

·         Sound knowledge on hardware.

·         Must be innovative, easygoing, hardworking and compliant with business ethics.

·         Must be a team player and can get along with the co-workers.

·         Must be able to prioritize tasks to finish the assigned projects within the given timeline

Job Responsibilities

• To be confident to handle the Systems of Leading ISP with 6000+corporate Customers
• Able to configure and maintain Linux Based Servers link DNS, MAIL, Proxy, Web, MRTG, Log server and Monitoring Server
• Able to configure and maintain CISCO/Juniper/MikroTik Layer2 and Layer3 Device
• Strong Routing and switching Knowledge specially BGP, OSPF, VPN, MPLS etc.
• Must have CCNA, CCNP and RHCE
• Expert with troubleshooting critical problems with Mail, DNS, L2 and L3 devices.
• Must need to familiar with FTTH technologyand devices like OLT, ONU

Job Responsibilities

• Fiber team management and update database (Google Earth, MS Visio, MS Excel etc.)
• Data Center power management
• ISP client service delivery
• Troubleshooting & maintenance of fiber network and radio link
• Maintain and develop effective network monitoring system
• Manage the technical team
• Setup the local area connection, network cabling & testing

Job Context

• Providing Server & PC support to end users within the organization.
• Providing strong IT & data security for every workstation. Maintain confidentiality & uses high degree of discretion.
• Must have knowledge of different type of Operating system (Windows/Linux) installation/troubleshoot/maintenance.
• Working experience with Microsoft Windows Server various features (Active Directory Domain Services, DNS and File Server etc.)

Job Responsibilities

• Should have well skilled on assembling, hardware and software management.
• Should have experience in various type of managed switch and router and advanced Wireless network communication.
• Should have experience with LAN/WAN management, Attendance device management.Wi-Fi device, CCTV, DVR & IP Camera management.
• Should have knowledge on Hardware, Software, Printers (Network), Scanner, UPS (Online and Offline), network upgrades, installation, re-installation, changes and re-locations.
• Must have experience with IT inventory management.
• Must have a clear knowledge of IP networks and data communication.
• Any other IT task assigned by management.
• Must have experience of over phone support and IT help desk.
• Must have experience with Antivirus management.
• Should be an expert level of troubleshooting.
• Investigating, diagnosing and solving computer software and hardware faults.

Educational Requirements

• Bachelor of Computer Application (BCA)
• A good understanding of general IT products, peripherals and technologies including the Internet, servers and network technologies (TCP/IP, LAN, WAN, VPN , etc.)
• The person who has experience in ISP/ IT Company/ Large Corporate House are encouraged to apply
• Computer Hardware, Networks& Software management, PC assemble and troubleshoot.

Job Responsibilities

• Ensuring strategic capacity planning.
• Managing the role and function of IT department including direct supervision of its employees also System Engineer (Computer Network & System), IT System Management.
• Coordinating IT activities to ensure data availability and network services.
• Identifying security vulnerabilities and eliminating them with strategic solutions that increase data security
• Directing and supporting the implementation of new software and hardware
• Identifying and recommending new technology solutions
• Reporting to the appropriate authority (Regulators and Management) as per their requirements.
• To maintain proper liaison with IT Software supplier.
• Any other work assigned by the Senior Management from time to time.

Additional Requirements

• Age 30 to 35 years
• Practical experience in the relevant field, preferably in the Pharma / Pathology/Healthcare.
• Having capacity to control, monitor and supervise the IT Department including good interpersonal skill.
• Ability to work under pressure.
• Sound knowledge in financial calculation method as well as database management system.
• Must have proper knowledge of hardware, software and storage including IT Security.
• Able to work on Hardware, Software, Network troubleshooting and Maintenance.
• Preferred Professional Certification: CCNA, MCSA, MTRCE
• Skills Required: Windows Administration, Switching & Routing, Mikrotik
• Candidates having any Third Class/Division/Equivalent GP need not apply
• 5+ years' experience in IT from Pharma / Pathology/Healthcare
• Strong leadership qualities
• Excellent personality with positive approach/attitude.

Job Responsibilities

·         Responsible for managing day-to-day operational support of the Cisco, MikroTik, Linux, FTTx, GPON,EPON, Windows environment.

·         Perform to new server builds (Linux, Windows)

·         Perform system, network, capacity and End User monitoring of production and lab system.

·         Responsible to the implementation of support tools and resources to enhance the local and remote support capabilities.

·         Responsible to implement and maintain system documents and operational procedures.

·         Coordinate with other department to ensure quick service for any trouble.

·         End user switch/router configuration through remotely/physically.

·         Troubleshoot technical related any issue to End user

Additional Requirements

·         The applicants should have experience in the following area(s): Network Engineer/ Network Administrator, System Engineer (Computer Network & System), System Engineer (Telecommunication Network), Telecommunication Engineer, Customer Support, IT System Management, ISP, IT Enabled Service

·         Hands on management and tuning experience with Network Appliance.

·         Familiarity with Mikrotik device, CISCO, Junipar, IP camera, DVR and NVR device.

·         Familiarity with the various flavors of the Windows, Centos and Linux operating systems.

·         Strong People Management Skill and able to work under pressure, Advanced analytical and logical problem solving skill.

·         Capable to manage customers in any situation.

Job Responsibilities

·         Act as an In-Charge of IT Division

·         Ensure the smooth running of all IT systems, including anti-virus software, print services, email provision and ensure the security of data from internal and external unauthorized access

·         Resolve Hardware/Software related problem of the Laptop/Desktop.

·         Network trouble shooting, network maintenance and network cabling.

·         Design and implement LAN/WAN/Internet/Intranet connectivity for remote locations and design systems for those locations to maintain the entire internet/intranet from a central point

·         Maintenance, update & configure mail servers, file servers, printer servers & other server related issues.

·         Deploy new requirements and integrate with current system

·         Software Installation and Configuration

·         Identify recurring requirements for the PC users and provide necessary items in due time

·         Update and upgrade user's PCs as per new requirement

·         Willingness to work in a team and ability to prioritize and manage multiple assignments

Job Responsibilities

·         To be confident to handle the Systems of Leading ISP with 1000+corporate Customers

·         ISP client service delivery

·         Able to configure and maintain Linux Based Servers link DNS, MAIL, Proxy, Web, MRTG, Log server and Monitoring Server

·         Troubleshooting & maintenance of fiber network

·         Maintain and develop effective network monitoring system

·         Manage the technical team

·         Setup the local area connection, network cabling & testing

·         Fiber team management and update database (Google Earth, MS Visio, MS Excel etc.)

Additional Requirements

·         CCNA or MTCNA certified will get preference.

·         Able to configure and maintain CISCO/MikroTik Layer2 and Layer3 Device

·         Expert with troubleshooting critical problems with Mail, DNS, L2 and L3 devices.

·         Must need to familiar with FTTH technologyand devices like OLT, ONU

Job Responsibilities

·         Provide need based IT support with hardware and software to all employees

·         Setup and maintenance of ICT equipment's in the organization

·         Maintain Server, Web Development, Networking

·         New network formation and troubleshoot system and network problems, diagnosing and solving hardware or software bugs

·         Planning and undertaking scheduled maintenance and up-gradation

·         Ensure security through access controls, backups and firewalls

·         Provide support in procedural documentation

·         Maintaining records of software licenses

·         Managing stocks of equipment, consumables and other supplies

Job Responsibilities

·         Responsible for managing day-to-day operational support of the Cisco, MikroTik, Linux, FTTx, GPON,EPON, Windows environment.

·         Perform to new server builds (Linux, Windows)

·         Perform system, network, capacity and End User monitoring of production and lab system.

·         Responsible to the implementation of support tools and resources to enhance the local and remote support capabilities.

·         Responsible to implement and maintain system documents and operational procedures.

·         Coordinate with other department to ensure quick service for any trouble.

·         End user switch/router configuration through remotely/physically.

·         Troubleshoot technical related any issue to End user

Additional Requirements

·         The applicants should have experience in the following area(s): Network Engineer/ Network Administrator, System Engineer (Computer Network & System), System Engineer (Telecommunication Network), Telecommunication Engineer, Customer Support, IT System Management, ISP, IT Enabled Service

·         Hands on management and tuning experience with Network Appliance.

·         Familiarity with Mikrotik device, CISCO, Junipar, IP camera, DVR and NVR device.

·         Familiarity with the various flavors of the Windows, Centos and Linux operating systems.

·         Strong People Management Skill and able to work under pressure, Advanced analytical and logical problem solving skill.

Capable to manage customers in any situation

Additional Requirements

·         The applicants should have experience in the following area(s): LAN Establishment, Router configuration, Mikrotik router related problem solution.

·         To be confident to receive and solve different service related issues of 3000+ corporate Customers

·         Able to configure and maintain CISCO, MikroTik Router, Layer2 and Layer3 Devices

·         Basic Routing and switching Knowledge etc.

·         CCNA / RHCE will be highly preferable.

·         Must Have Knowledge to solve different local area network related issues.

·         Must be fluent in English & Bengali to Corporate Customers.

·         Knowledge on CISCO Router, Switches and Firewall Configuration

·         MikroTik Router configuration and troubleshooting.

·         Advance knowledge on windows troubleshooting.